Thank you for shopping at ParfumCentral. We strive to maintain high quality and customer satisfaction. Please read the following policy carefully.

1. Eligibility for Returns / Refunds

We accept returns and issue refunds only under the following conditions:

Unopened / Sealed Condition Only

The product must be in its original sealed packaging, with all original seals, caps, wrappers, and protective covers intact (i.e. “factory sealed”).

The product must be unused — there should be no signs of tampering, use, or opening of the product.

Defective / Damaged Items Only

Returns will be accepted in the case of serious defects, damages, or manufacturing faults present at the time of delivery (e.g. broken vial, leakage, cracked packaging, incorrect fragrance).

Cosmetic imperfections (minor scratches on packaging, slight misalignment) must be evaluated case by case; we reserve the right to refuse returns for trivial or insignificant issues.

Time Limit for Returns

You must notify us within 7 calendar days from the date of delivery about any defect or damage.

After we give return authorization, you must ship the product back within 5 calendar days (or within a timeframe we specify). Returns received after this period may be refused.

Proof & Evidence Required

You must provide your original order number, invoice, and photo(s) clearly showing the defect, damage, or condition of the package.

We may require additional evidence, such as video at time of unboxing or condition on arrival.

Exclusions & Non-returnable Items

Partially used or opened products are not eligible for return or refund (unless we agree, in exceptional cases).

Clearance, sale, or discounted items may be final sale (no returns) unless defective.

Products whose seals are broken or labels removed are not eligible.

2. How to Initiate a Return

Contact Us

Email us at: [ support@parfumcentral.com ]

In your message, include your order number, product name / SKU, reason for return, and images / evidence of defect.

Return Authorization (RMA)

We will review your request and respond within 2 business days.

If approved, we will issue you a Return Merchandise Authorization (RMA) number and provide return instructions, including return address and label (if we cover return shipping).

Packaging & Shipping Back

Use original packaging or protective packaging to avoid further damage in transit.

Clearly label the RMA on the outside of the package.

Ship the product back by a trackable courier method (you or we may choose which party pays for return shipping — see Section 3).

3. Shipping Costs & Responsibility

For defective / damaged items, we will cover the cost of return shipping (or reimburse you for reasonable shipping costs, if pre-paid).

For returns due to non-defective items or buyer’s change of mind (if we choose to allow in rare cases), the customer is responsible for return shipping costs.

Any customs, duties, or taxes for return shipping must be borne by the customer, unless otherwise agreed.

4. Refunds & Processing

Once we receive the item and inspect it, we will notify you if your return is approved or not.

If approved, we will process your refund (full or partial) to the original payment method within 7–10 business days.

The refunded amount will deduct any non-recoverable fees (e.g. original shipping, restocking, if applicable) only if previously disclosed.

We may also offer exchange or store credit, at our discretion.

5. Restocking & Deductions

Returns may be subject to a restocking fee (e.g. up to 10 %) only in cases where the product’s condition is questionable, or additional handling is required.

If the product arrives in damaged or non-resalable condition (beyond original defect), we may reduce the refund accordingly or refuse the return.

6. Lost or Damaged Return Shipments

You are responsible for ensuring the item is safely shipped (insured / trackable).

If the return shipment is lost or damaged in transit and no proof of successful delivery is provided, we cannot issue a refund.

If we provided a prepaid return label and the package is lost before arriving, we will assist in tracking and liaising with the carrier.

7. International / Cross-border Returns

If your order is shipped internationally, return shipments must comply with export/import rules.

You may be responsible for customs, duty, or taxes on the return shipment unless we agree otherwise.

Refunds exclude any original tax or duty costs unless we determine a defect.

8. Policy Changes

We reserve the right to modify this policy at any time (for new orders). The version at the time of your purchase governs your rights.

9. Contact & Support

If you have any questions or need assistance, please reach out:

Email: support@parfumcentral.com

Response time: within 1 business day (Mon–Fri)

Please include your order number when contacting us.