Shipping Policy

Thank you for shopping with ParfumCentral. We’re committed to ensuring your order arrives safely, quickly, and in perfect condition. Please review our shipping terms before placing your order.

1. Order Processing

Most confirmed orders are dispatched the same or next business day (Monday-Friday, excluding holidays). The delivery estimates below are totals measured from when you place your order, and already include processing.

Orders placed after 3 PM local time are processed the next business day.

Once dispatched, you’ll receive an email with your tracking number and courier details.

2. Shipping Destinations

We ship with insured DHL Express delivery to supported destinations. Available delivery destinations are confirmed at checkout. If your address is not supported, contact support@parfumcentral.com before ordering.

3. Delivery Estimates

Region Courier Estimated Delivery Time Notes
Local & Regional DHL Express 3-5 business days Flat shipping charges apply
International DHL Express 3-5 business days May vary depending on customs and courier schedules

Scarlet Sands: the same 3 to 5 business day estimate applies. Delivery options are confirmed at checkout.

⏱ Delivery estimates are provided as guidelines only. Actual transit times can vary due to customs clearance or courier workload.

4. Shipping Fees

Shipping is charged in AED at a flat rate: AED 30 within the UAE and AED 88 to all other supported destinations. There is no free shipping. Your shipping charge is shown at checkout before payment.

All applicable customs duties, VAT, and import taxes are covered by ParfumCentral. You will not be charged any additional fees upon delivery.

5. Customs & Import Handling

ParfumCentral covers all customs duties, import fees, and applicable taxes.

Our logistics partners manage customs clearance to ensure a smooth, duty-paid delivery experience.

You will never be asked to pay additional import or brokerage fees to receive your order.

6. Packaging & Handling

All items are packed in protective, impact-resistant packaging designed for perfume transport.

Shipments are handled in compliance with IATA Dangerous Goods (DG) regulations for flammable liquids.

Orders with multiple items may ship in separate parcels depending on warehouse stock and handling requirements.

7. Tracking Your Order

Once shipped, you’ll receive a tracking number and a link to follow your shipment’s journey.

Tracking may take up to 24 hours to update after dispatch.

If tracking shows “delivered” but you haven’t received your order, please check with your local courier office before contacting us.

8. Address Accuracy & Delivery Attempts

Please ensure your shipping address and phone number are correct when placing an order.

We are not responsible for delays or losses caused by incorrect addresses.

If a delivery attempt fails and the package is returned to us, we can reship the order (additional delivery fees may apply).

9. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact support@parfumcentral.com within 48 hours of delivery (or expected delivery).

Include your order number, tracking details, and photos (if applicable).

Confirmed cases will be resolved promptly through replacement or refund, at our discretion.

10. Restricted Shipments

We are unable to ship to countries or regions with transport or import restrictions on perfume or flammable goods. If we cannot complete your delivery, you will be notified and refunded in full.

11. Order Changes & Cancellations

Orders cannot be modified or canceled once dispatched.

If you need to change shipping details before dispatch, contact us immediately at support@parfumcentral.com .

We will make every effort to accommodate your request if the order has not yet shipped.

12. Contact Us

For any shipping questions, delivery updates, or special requests: 📧 support@parfumcentral.com

Our support team responds within one business day.